Frequently Asked Questions

Step-by-step Creating a piabet account is quick and straightforward. Head to the piabet website and click the Register button. You'll be asked to provide your full name, date of birth, email address, and a secure password. After submitting, verify your email address via the confirmation link we send you. Once verified, complete the KYC (Know Your Customer) process by uploading a valid Philippine government-issued ID. You must be 21 years of age or older to register and play on piabet — this is a strict requirement under Philippine gaming regulations.

KYC piabet accepts the following Philippine government-issued IDs for identity verification:

• Philippine Passport
• PhilSys National ID
• SSS or GSIS ID
• LTO Driver's License
• UMID Card
• Voter's ID
• PRC Professional ID

Your ID must be valid, clearly legible, and show your full name and date of birth. Expired documents will not be accepted. KYC is typically reviewed within 24 hours on business days.

Policy No. Each player is permitted to hold only one active piabet account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in the suspension of all associated accounts and forfeiture of any balances. If you have forgotten your login credentials, use the password reset function or contact our support team — there is no need to create a new account.

Account On the piabet Login page, click Forgot Password. Enter the email address linked to your account and we'll send you a secure password reset link. The link is valid for 30 minutes. If you don't receive the email, check your spam or junk folder. Still having trouble? Contact our 24/7 support team and we'll help you regain access securely.

Account Some details like your email address and phone number can be updated directly from your piabet account settings. Changes to your registered name or date of birth require identity re-verification and must be requested through our support team. This is to protect your account from unauthorized changes. Please note that your name on piabet must match the name on your registered payment method to ensure smooth withdrawals.

Payments piabet supports a wide range of Philippine payment channels to make depositing and withdrawing as convenient as possible. Accepted methods include:

• E-wallets: GCash, PayMaya (Maya)
• Online Banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱ PHP). Available methods may vary depending on your location and account status.

Deposits The minimum deposit on piabet is ₱100 for most payment methods. GCash and PayMaya deposits are typically credited to your piabet account instantly. Bank transfers may take up to a few hours depending on your bank's processing schedule. There is no maximum deposit limit for standard accounts, though higher amounts may require additional verification.

Withdrawals piabet processes withdrawal requests within 24 hours on business days. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours after approval. Bank transfers to BPI, BDO, and Metrobank may take 1–3 business days depending on the receiving bank. The minimum withdrawal amount is ₱200. Make sure your account is fully KYC-verified before requesting a withdrawal to avoid delays.

Fees piabet does not charge any fees on standard deposits or withdrawals. However, your bank or e-wallet provider may apply their own transaction fees — for example, some banks charge a small fee for interbank transfers. We recommend checking with your payment provider for their applicable charges. piabet will always display the exact amount you will receive before you confirm any withdrawal request.

Troubleshooting Withdrawal delays can happen for a few reasons:

• Your KYC verification is incomplete or pending review
• The withdrawal amount exceeds your current verified limit
• There is an active bonus with wagering requirements not yet met
• Your payment details do not match your registered account name
• The request was submitted outside of banking hours

If your withdrawal has been pending for more than 48 hours, please contact our support team with your transaction reference number and we'll investigate right away.

Bonus piabet offers a welcome bonus for new Filipino players upon their first qualifying deposit. The exact bonus amount and terms are displayed on the promotions page at the time of registration. To claim the welcome bonus, make sure to opt in during the registration process or on your first deposit screen. Bonuses are subject to wagering requirements before any winnings can be withdrawn — always read the full bonus terms before claiming.

Bonus Wagering requirements (also called playthrough requirements) specify how many times you need to play through a bonus amount before the resulting winnings can be withdrawn. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before withdrawing. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Check the specific bonus terms for full details.

Promos Yes — piabet regularly runs promotions for existing players, including reload bonuses, cashback offers, free spins on featured slots, and special event promotions tied to Philippine holidays and major sporting events like PBA, NBA, and boxing. Promotions are announced via email and on the piabet promotions page. Make sure your email notifications are enabled in your account settings so you never miss a deal.

Games piabet offers a diverse library of games to suit every type of player. The current lineup includes:

• Slots — hundreds of titles from top providers, including fan favorites
• Bingo — classic and themed bingo rooms with real-time play
• Wild Bandito — a popular slot adventure with exciting bonus features
• Bingo Fishing — a unique hybrid game combining bingo and fishing mechanics
• Live Casino — live dealer tables including baccarat, roulette, and blackjack

New games are added regularly. Check the piabet Casino page for the latest additions.

Mobile Absolutely. piabet is fully optimized for mobile play. The platform runs smoothly on Android and iOS devices through your mobile browser — no app download required. Simply visit piabet on your phone's browser and log in to access the full game library. For the best experience, we recommend using a stable WiFi or LTE connection, especially for live casino games.

Fairness Yes. All games on piabet use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. Our game providers are regularly audited by independent testing laboratories to verify fairness and compliance. The Return to Player (RTP) percentage for each game is available in the game's information panel — we encourage all players to review this before playing.

Security piabet uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your financial information is never stored in plain text. We also employ multi-factor authentication options, regular security audits, and strict internal data access controls. For full details on how we handle your data, please review our Privacy Policy.

Security If you suspect that someone has accessed your piabet account without your permission, take these steps immediately:

• Change your password right away via the account settings or password reset page
• Contact piabet support to flag the account for review and temporary suspension if needed
• Check your recent transaction history for any unauthorized activity
• Update the password on your registered email account as well

Never share your piabet login credentials with anyone. Our support team will never ask for your password.

Legal Online gaming in the Philippines is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). piabet operates in alignment with Philippine gaming regulations and is committed to maintaining a compliant, transparent, and fair gaming environment for all Filipino players. Players must be 21 years of age or older to participate in real-money gaming on piabet, in accordance with Philippine law.

Safe Play piabet provides deposit and loss limit tools directly in your account settings under the Responsible Gaming section. You can set daily, weekly, or monthly limits in Philippine Peso (₱). Limit reductions take effect immediately. If you want to increase a limit, a mandatory 24-hour cooling-off period applies to prevent impulsive decisions. We strongly encourage all players to set limits that reflect their personal budget before they start playing.

Self-Exclusion If you feel you need a break from gaming, piabet's self-exclusion tool allows you to suspend your account for a period of your choosing — from 30 days up to permanent exclusion. To initiate self-exclusion, contact our 24/7 support team. Once activated, your account will be suspended immediately and you will not receive any promotional communications from piabet during the exclusion period. Self-exclusion cannot be reversed before the chosen period ends. For more details, visit our Responsible Gaming page.

Support If you or someone you know is struggling with problem gambling, help is available. PAGCOR operates a responsible gaming program that includes player education, self-exclusion registries, and professional referrals. The Department of Health (DOH) also provides mental health support through the National Mental Health Crisis Hotline. piabet's own player welfare team is available 24/7 — all conversations are confidential and handled with care. Remember: gambling should always be fun, not a source of stress or financial hardship. You are not alone.

Age Policy The minimum age to register and play on piabet is 21 years old. This is a strict requirement under Philippine gaming regulations. All accounts must pass KYC age verification using a valid government -issued Philippine ID before any real-money play is permitted. If we discover that a player is under 21, their account will be immediately closed and any deposited funds will be returned after investigation. Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms.